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  Public Ticket #2797607
Intro music does not play after clicking shared link and ticking play
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Comments

  • Chad Michen started the conversation

    When you share the url link to the game and someone opens it and plays it, the intro music does not play upon arriving to the game when playing solo.

  •  257
    TriviaMaker replied

    Hey there,

    I am really sorry for the inconvenience. Can you please share game link with me?

  • Chad Michen replied

    https://triviamaker.com/game-preview/game/TR20210421161900764669959-Legion-Trivia-Test/

    I sent this same link to my buddies and only 1 out of 3 said the intro music played the other 2 said when they flipped to horizontal on mobile the game never loaded. I sent the link through messenger. That is where the clicked it from. And I noticed that the image does not load properly with the link. It would also be nice if the logo and background would load as a responsive image when shared so that the entire preview shows.

  • Chad Michen replied

    ***It would also be nice if the logo and background would load as a responsive image when shared so that the entire preview shows when a link is shared.

  •  257
    TriviaMaker replied

    Hey there,

    I just tried the game and it play the background music. Regarding the logo in solo it doesn't show but it will be shown in basic and presenter mode. 

    If you are experiencing an issue in audio it may be because it was taking to load the audio. I suggest to wait for few seconds and if doesn't play just refresh the page.

  • Chad Michen replied

    Okay so I guess in messenger settings the default browser needs to be set to chrome. It does not play unless a default browser is set in messenger. Do you plan updating this platform with any new features? It's a pretty dope application.

  •  257
    TriviaMaker replied

    Hey there, We are constantly upgrading with new features and customer requests.

  • Chad Michen replied

    I was speaking of the preview image when the link loads. If you apply the link into messenger you see a chopped up preview. It would be nice if it looked cleaner with the full image like it shows on the game inside the preview. Send the link to yourself in messenger. It looks horrible.

  •  257
    TriviaMaker replied

    I already sent this to our tech team. They will check it.

  • Chad Michen replied

    Thank you for responding to me so quickly. Looking forward to seeing where this platform goes. I plan putting it in front of thousands of people.

  •  257
    TriviaMaker replied

    Awesome! Please do share your feedback. As I told you we are constantly upgrading this platform.

  • Chad Michen replied

    Where do I share this feedback? I don't see a review option in my dashboard anywhere.

  •  257
    TriviaMaker replied

    You can directly share via email on [email protected] or just send it here via ticksy.