I made a new game today and when I played it during the class their was no music at all. All the sounds too stopped working. I tried other games I made and they too have the same problem.
I am really sorry for the issue you had. We tried to run different games and they worked fine with audio. Can you please pass on your game links so we can check? Also were clap, sad etc audio worked for you? Did you tried to play any song or video to make sure device is connected to audio device?
I'm having a similar issue. I can hear the sounds as the presenter, but the players in zoom can't hear them. My screen shows all the sound effects active, except the sound button which is crossed out. I can't change that.
Thank you so much for your responce. However, my music problem is not in Zoom. I dont have sound at all and the speaker ico has a line through it as if it is turned off. I can't figure out how to turn it back on.
I made a new game today and when I played it during the class their was no music at all. All the sounds too stopped working. I tried other games I made and they too have the same problem.
Hey Euan,
I am really sorry for the issue you had. We tried to run different games and they worked fine with audio. Can you please pass on your game links so we can check? Also were clap, sad etc audio worked for you? Did you tried to play any song or video to make sure device is connected to audio device?
Thanks,
Team TriviaMaker
Hi Euan,
Thanks for reporting this issue. We have identified the issue and we are working on fix. We will fix it asap.
Thanks,
Team TriviaMaker
Hi Euan,
Can you please quick check if everything works fine for you?
Thanks,
Team TriviaMaker
yeah it’s fine now thanks
I'm having a similar issue. I can hear the sounds as the presenter, but the players in zoom can't hear them.
My screen shows all the sound effects active, except the sound button which is crossed out. I can't change that.
Hey Christin,
It seems you have issue related to zoom not with TriviaMaker. Can you try the fix mentioned in https://www.digitaltrends.com/computing/common-problems-with-zoom-and-how-to-fix-them
Thanks,
Team TriviaMaker
Hi I'm have a simular problem. I created a wheel game and it worked fine, but today the is no music.
Hey there,
Did you try https://www.digitaltrends.com/computing/common-problems-with-zoom-and-how-to-fix-them/.
Thank you so much for your responce. However, my music problem is not in Zoom. I dont have sound at all and the speaker ico has a line through it as if it is turned off. I can't figure out how to turn it back on.
Hey Debra,
Well that icon doesn't mean that it has no sound, it means mute the sound. I tried to play your game and I can hear the sound in presenter as well.
Thanks,
Team TriviaMaker
Thank you again for your response. How do I get i off mute. My computer is not muted.
by the way I did try to right click but there was no choice to upmute.
Hey there,
Did you tried to play any other public game? Can you try to use different browser?