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  Public Ticket #2355639
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  • Gary started the conversation

    Hello, I have just paid for premium. After about 20 mins designing a quiz, nothing is now working. The site just loads as a blank white screen and has 3 loading spinning circles.


  •   TriviaMaker replied privately
  •  262
    TriviaMaker replied

    In between, can you please point out the game which is not working for you? 

  •  262
    TriviaMaker replied

    Hey Gary,

    Our tech team have checked your games and there are 2 games created and both opens perfectly fine. Can you please elaborate where it fails? 

    Thanks,
    Team TriviaMaker

  • Gary replied

    Hello, it wasn't a particular game, it was the whole website.


    It appears to have been fixed now though.

  •  262
    TriviaMaker replied

    Hey Gary,

    Okay there might be server related issue, we have upgraded our server recently, so there might be some glitch. Anyway our tech team will look into it and will fix it. 

    Meanwhile, enjoy Trivia Maker and feel free to send any suggestion or feature you want to add into Trivia Maker.

    Thanks,
    Team TriviaMaker

  • Gary replied

    Hello,


    The site appears to have gone down AGAIN. Just a swirly set of circles going round and round and round

  • Gary replied

    The same thing happens on internet Explorer and Chrome.

  •  262
    TriviaMaker replied

    Hey Gary,

    We have migrated the server that's why you were seeing the loading circle. Try to load site in Incognito mode. https://www.lifewire.com/incognito-mode-google-chrome-4103635

    Do let me know if you still have the issue. 

    Please note our migration process will take few hours.

    Thanks,
    Team TriviaMaker

  • Gary replied

    I am now getting this page has not been found errors. I paid for this app purely so that I could make a Easter Sunday family quiz, I was going to spend today getting it sorted. 


    I didn't expect to have this many issues.

  •  262
    TriviaMaker replied

    Hi Gary,

    It has been fixed. Try to load https://triviamaker.com/dashboard. 


  • Guido replied

    Hi the presenter screen is not opening. 


    This site can’t be reached

    www.triviamaker.com’s server IP address could not be found.

    • Try running Windows Network Diagnostics.

    DNS_PROBE_FINISHED_NXDOMAIN


  •  262
    TriviaMaker replied

    Hey there,

    It is also fixed and now our site 100% up with good speed. 


  • Gary replied

    Nope, still not working. I have a few hours left to make this quiz now.

  •  262
    TriviaMaker replied

    Hi Gary,

    I extremely sorry for this problem. 

    Don't use www in the link. Open https://triviamaker.com. The DNS is  not fully updated for location which is not allowing to use www. 

  • Gary replied

    The link I am clicking is on your website. If this is the case, you need to update the website too.

  •  262
    TriviaMaker replied

    Yes we are doing the same